Complaints procedure

Our commitment

We aim to give every client an excellent service. If something falls short, we want to put it right quickly and learn from it.

How to raise a complaint

Please contact us in the first instance so we can try to resolve things straight away:

• Email: [email protected]
• Phone: 01296 252341
• Post: Aylesbury, Buckinghamshire, England, United Kingdom

What happens next

1. We will acknowledge your complaint, normally within 5 working days.
2. We will investigate it fully and fairly and aim to give you a full response within 20 working days, explaining our findings and any action we will take.
3. If we need more time, we will let you know and keep you updated.

If you are still not satisfied

If we cannot resolve your complaint to your satisfaction, you can refer it to the Association of Accounting Technicians (AAT), the professional body that licenses our practice. The AAT's complaints process is available on their website at aat.org.uk.

Contact

To raise a complaint or ask about this procedure, email [email protected].